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September 8, 2023
Question

I don’t want to have to log in every 2 minutes. How do I change this? I can’t see anything to change it in settings.

  • September 8, 2023
  • 1 reply
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1 reply

September 8, 2023

Hi leahh-92,

 

Thanks for posting in the Community! QuickBooks Online has a timeout feature that serves as an added layer of security. This feature helps protect your data from unauthorized access when you are not using the software. It automatically logs you out of QuickBooks Online after a certain period of inactivity, reducing the risk of someone gaining access to your sensitive information.

 

You can change the default timeout duration from 1 hour to 3 hours. Here's how:

 

  1. Go to Gear icon ⚙️, then select Account and Settings.
  2. Select Advanced.
  3. Select Edit ✎ from the Other preferences section.
  4. Choose 1, 2, or 3 hours from the Sign me out if inactive for ▼ dropdown menu.
  5. Select Save then Done.

 

For more detailed information, you can also check this article: Change the timeout duration in QuickBooks Online.

 

Let me know if you have any other questions, we're here to help you.