Skip to main content
Mar 14, 2021 4:10 AM UTC
Question

I have a notification message advising I cannot create a new pay run or make payments as the status of my subscription in KEY_EXCEPTION what does this mean

Original commenter did not share additional details

1 reply

Zac Product Champion
Mar 14, 2021 11:52 PM UTC

HI KhoLiver60,

 

There was an outage on Sunday 14th which prevented QuickBooks Online Payroll powered by KeyPay users from viewing or running payroll. This has since been fixed and users should no longer be experiencing any more difficulty. 

 

Thank you for your understanding and patience.