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lucy-shalley-con
November 9, 2021
Question

I have a payrun though not able to be lodge as the error message says the pay event doesn’t have employee included. But in fact, the payrun has employee added. Pls help.

  • November 9, 2021
  • 1 reply
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1 reply

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IntuitSheila
November 9, 2021

Hi lucy-shalley-con,

 

You'll have to check if the employee/s was not set up as a closely held employee, was not marked as Is Final on a previous pay event, and no finalisation event pending or lodged.

 

Here's how to check if employee was set up as Closely held employee:

 

  1. Click on the Employees tab, and click each employee not showing on the pay event.
  2. Click on Pay Run Defaults, and scroll down.
  3. Un-tick the Closely held employee selection.
  4. Click on Save.
  5. Go back to the recent pay event, and click on Actions and choose Refresh Data.

Check if the employee was marked Is Final on a previous pay event:

 

  1. Click on the Employees tab, and choose Reports.
  2. Click on Single Touch Payroll.
  3. Click and open the recent pay events submitted, and check if the affected employee was marked as Is Final.
  4. If the employee was set to Is Final, you can still add the employee on the pay event by clicking on Actions, and click on Add employee.

On the same Single Touch Payroll page, check if there is no pending or lodged finalisation event. You can check this link to learn more about Create and lodge an update pay event.

 

Feel free to reply on this thread if you need more help. I'll be sure to get back to you.

 

 

 

 

 

L
lucy-shalley-conAuthor
November 9, 2021

Thanks for the post.

i believe the issue is related to the finalised STP event. The payrun was to make the correction after the STP was finalised. i have create a new event to update the finalised STP with the ATO, and it was lodged as well. Prior to create a new finalisation event, i wasn't able to report this correction payrun to ATO. i have got the same message. Because the employee was eager to lodge the return, i had to finalise the STP (the updated one) without lodge this payrun to the ATO. I am certain the employee was not terminated or marked as final before. Love to get the solution from you. 

I
IntuitSheila
November 9, 2021

Hello lucy-shalley-con,

 

You'll have to submit an amended finalisation event if you've submitted a finalisation event previously.

 

Here's how to create an Amended Finalisation Event:

 

  1. Click on the Employees tab.
  2. Click on Reports.
  3. Click on Single Touch Payroll.
  4. Click on the drop down arrow next to Start Finalisation Process, and click on Create Amended Finalisation Event.
  5. Choose the Pay schedule and complete the wizard.

You can also refer to this article for a more detailed steps about Creating and Lodging an Amended Finalisation Event.

 

If the issue persists, we'd recommend contacting our Customer Support Team if you require clarification on the process as they can help check the specific pay event affected.

 

Feel free to reply if you have further questions, I'll be sure to get back and help you.

 

 

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