I have been direct deleted but on the app it still says my subscription is expired

Thank you for bringing this to our attention today, Matt. 

Let me provide some troubleshooting steps to fix the issue of your QuickBooks mobile app.

Subscription showing as expired after being charged or debited is an unusual behavior of your QuickBooks Online account. I recommend accessing your account using a supported web browser to isolate the issue. If it shows as active and everything works fine, you can perform troubleshooting steps for your mobile app.

You can clear your app's cache to refresh the data. Sometimes, the stored cache can cause unusual behavior in the system. Please refer to the steps below.

For the IOS version:

1. Go to the Menu icon and tap Help & Feedback.
2. Select Refresh Data.
3. If you get a prompt message, “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
4. Tap Refresh to confirm.

For Android:

1. Go to the Menu icon, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Select YES to confirm.

You can also refresh the data on your Phone Settings by following the steps:

• For Android - Go to your phone settings, and hit the Apps. Then, choose the QuickBooks app from the list and select Storage. Tap Clear data.
• For iOS - On your phone settings, select Settings, then click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

Once refreshed, restart your mobile phone. If you get the same result, uninstall and reinstall the QuickBooks Online mobile app.

However, if both the mobile app and the web browser show as expired, I suggest contacting our Customer Care Team for further assistance. They can pull up your account securely or initiate a screen-sharing session to identify the issue further and walk you through the resolution.

I've also attached a link you can use to learn more about the mobile app settings in QuickBooks: Get the most out of your Settings in QuickBooks Online for mobile.

If there's anything else you need help with your subscription, please let me know by leaving a comment below. I'm just a few clicks away to help you again. Keep safe and have a great day!