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June 1, 2022
Question

I have lost all information in my employees section it shows me a white screen. where has my information gone?

  • June 1, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

June 1, 2022

Hi hanskrenmayr-yah,

 

Let's check your browser settings and ensure that third party cookies are not blocked. Follow the steps below to unblock third party cookies depending on the browser you're using.

 

For Google Chrome:

 

  1. Select the 3 vertical dots on the top right corner.
  2. Select Settings.
  3. Under Privacy and Security select Cookies and other site data.
  4. Select Allow all cookies under General Settings.


For Safari:

 

  1. Select Safari on the top left corner.
  2. Select Preferences  then Privacy.
  3. Untick Prevent Cross-Site Tracking.

 

Once done, return to your QuickBooks file. Log out, then log back in. The Employees tab should now load.

 

Also, I would recommend you to check on this article on how to clear cache and cookies to fix issues when using QuickBooks Online.

 

Feel free to drop a comment below if you have any other questions. Have a great day!