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markfernandes
Mar 14, 2021 5:18 AM UTC
Question

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

Original commenter did not share additional details

    8 replies

    Lynette
    Mar 14, 2021 5:47 AM UTC

    We are having the same problem - our pay is due today and no one from quickbooks or keypay support is answering...great job quickbooks, after hiking prices you disable the payroll functionality :\

      Lynette
      Mar 14, 2021 5:54 AM UTC

      We also tried to upgrade our account to see if that would clear the error, but it didnt, we're still stuck and can't create a pay run

        Varungupta58
        Mar 14, 2021 6:21 AM UTC

        I am also having same problem. Have to run 60 employee payroll and cannot see any support. if any one come around from problem, please let us know how you did it

          kaye4
          Mar 14, 2021 6:28 AM UTC

          Same here!   Absolutely frustrated.

            sujitha1
            Mar 14, 2021 6:29 AM UTC

            same problem, stuck with doing them today. pls post if yours get resolved.

             

              Sherrie_B
              Mar 14, 2021 6:36 AM UTC

              Same issue...

                Lynette
                Mar 14, 2021 7:49 AM UTC

                hey all - i contacted support and it seems to be fixed now

                Zac Product Champion
                Zac Product Champion
                Mar 15, 2021 12:06 AM UTC

                Hi All, 

                 

                There was an outage on Sunday 14th which prevented QuickBooks Online Payroll powered by KeyPay users from viewing or running payroll. This has since been fixed and users should no longer be experiencing any more difficulty.

                 

                Thank you all for your patience and understanding on this. 

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