Skip to main content
February 18, 2020
Question

I'm new to QBO. The chat option won't connect & it won't accept my email address. Is it always difficult to get personal help?

  • February 18, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Zac Product Champion
February 18, 2020

Hi Robynshome, 

 

Welcome to the QBO family and I am sorry to hear about your experience. May I confirm if you were providing the email address you used to log into your QuickBooks Online file, please?

 

Besides chat, we also offer other personalised support channels. Please visit our Contact Us page and see which one works the best for you. 

 

Thank you.