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Jan 23, 2021 11:13 PM UTC
Question

I’m trying to update my credit cards info for the subscription but there is no save button so it won’t save my new details

Original commenter did not share additional details

1 reply

katherinejoyceO
Jan 24, 2021 12:29 PM UTC

Hi there, @robynwills21.

 

Thanks for voicing out your concern here in the Community. Let's get that Save button to show so could save your updated credit card info for your subscription. 

 

We can use a private or an incognito window to verify the browser-related problem. Here's how: 

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

 

If that works, you need to clear the cache and cookies to boost browser-related issues. Additionally, if the steps above will not work, you can use another supported browser as alternatives.

 

We also have articles that you can read through and learn about managing your account and subscription in QuickBooks. 

 

Feel free to message again if you need help with your subscription. Take care.