I need help but the chat window that opens is always completely blank. Using chrome on Mac OS X. Both latest versions.

Thanks for reaching out to us, userguy.

You can request a callback. We need to make sure that we reach out to them within the support hours. 

• Via messaging: 8:00am ‐ 10pm M‐F and 8am ‐ 8pm Sat-Sun
• Via phone: 8:30am ‐ 6:30pm M‐F

1. Go to the Help (?) and click Contact Us.
2. Enter your concern, then select Let's talk.
3. Choose a way to connect with them.

Additionally, we can perform some troubleshooting steps if this behavior persists. Let's start by using an incognito window.

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

You can also clear cache to fix issues when using QuickBooks Online and make sure that the browser is up-to-date.

You'll want to share your concern here. QuickBooks Community Team is available 24/7 to assist you.

Post again and we'll respond as soon as we can. Take care!