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danvers
April 21, 2024
Question

Incessant nagging to update your credit card

  • April 21, 2024
  • 1 reply
  • 0 views

3 years ago I started getting messages that my credit card was expiring at the end of the month and I should update it to ensure continued access to quickbooks online.

 

Three years have now passed and I have paid the annual subscription with the credit card on file three times and of course I've also updated the credit card about 15 times and I still get this message pop up every couple of days.

 

As a developer in my previous life I know that this would be an easy fix. All I would have to do is to search for the text message in the pop-up and then I would see what is triggering the pop-up. And then all I would have to do is to add a check at that point to see whether the credit card was actually expired.

 

This would take probably five to ten minutes of work.

 

However as you can surmise I talked to support three years ago and nothing has been done.

1 reply

JaeAnnC
JaeAnnC
April 21, 2024

It appears like you’ve been through an ordeal, @danvers. Don't worry. I'll be sure to direct you to the best help available to resolve your credit card issues in QuickBooks Online (QBO).

 

I appreciate the several troubleshooting steps you've performed to resolve the issue. Since the problem persists after exhausting your tools, I recommend getting in touch with our customer service team. I understand you've already reached out to them. However, we need to contact them again so they can thoroughly look into this further in a secure setting. They can also initiate an investigation when necessary. 

 

To do that:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and select Continue.
  4. Choose between Chat with us and Have us call you.

 

Moreover, you'll need to review your accounts in QBO and reconcile them to ensure they're aligned with your bank statements.

 

Keep in touch if you need further assistance managing your credit card account in QBO. We're always available in the Community to help. Take care.

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