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C
conkandco-outloo
May 29, 2022
Question

Is anyone else having issue with their bank account link? It’s been over a week, the repair steps don’t work. It’s giving me a 103 error code.

  • May 29, 2022
  • 5 replies
  • 0 views
Original commenter did not share additional details

    5 replies

    J
    JonpriL
    May 29, 2022

    Hello there, @conkandco.

     

    I'll make sure to get rid of the error message so you can connect your bank account to banking feeds in QuickBooks (QBO).

     

    To start with, may I know the name of your bank account first? The name of your bank account can help me review our resources to check for reported issues saying it's been over a week since you got this problem.

     

    Now to begin our troubleshooting, let's login directly to your bank's website and check for the latest announcements. Say notifications or alerts from your bank that need your approval may block QuickBooks and possibly the reason why you got such an error message.

     

    Then, update your credentials in QBO to complete our troubleshooting steps. You can do so by following the steps below: 

     

    1. Go to Transactions.
    2. Choose Banking.
    3. Select Edit.
    4. Click Edit sign-in info.

     

    Kindly read and use this article to learn more about resolving banking error 103 in QBO: Fix Error 103 when Connecting an Account in QuickBooks Online.

     

    Now that you can connect your account and get your latest online transactions, here is the reference you can use to review and put them into the correct accounts in QBO: Categorise and Match Online Bank Transactions in QuickBooks Online.

     

    Keep me updated with the results in the comments below. Don't forget to tag my name, @JonpriL, if you've got other concerns about online banking in QuickBooks. Take care and stay safe, @conkandco!

    C
    conkandco-outlooAuthor
    May 29, 2022

    Hi @JonpriL 

     

    The banking URL is https://www.greatsouthernbank.com.au/

    Formally known as CUA. I’m assuming that’s why there is an error as it’s not recognized by QB now. I have tried all the above troubleshooting and this is all I can come up with as nothing works. I have even removed the account to re-establish it and still won’t work. 

      A
      AileneA
      May 29, 2022

      Hello, conkandco-outloo. 

       

      Thank you for getting back to us. Since we laid the possible solution above and yet it didn't work. I suggest reaching out to our customer support team. They have the tools to open your account insecurely ways and investigate this further.  

       

      Before doing so, please know that in case you want to talk to one of our representatives, you'll have to request a callback. That specific option is currently available from 8:30 AM to 6:30 PM (AEDT) from Monday to Friday. However, you can contact them anytime through chat. Once ready, here are the steps: 

       

      1. Go to the Help menu.
      2. Press the Contact Us button.
      3. Type in your concern in the What can we help you with? field.
      4. Click the Let's talk button.
      5. Select either Get a callback or Start a chat in the Choose a way to connect with us section.

       

      Please let me know how it goes or if you have any other issues. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!

      V
      vecna
      July 4, 2022

      Are you guys fixing the issue with connecting to great southern bank ? Is this a known issue

      A
      AileneA
      July 4, 2022

      Hello, vecna. 

       

      We understand how this can be inconvenient when you're unable to connect your banking in QBO. Since the investigation is still in progress, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.  

       

      Please have them link your case to this investigation number INV-72419 for more efficient tracking. Before doing so, please check out our support hours to ensure that we address your concerns on time.

       

       

      To reach out  to our support team: 

       

      1. Sign in to your account.
      2. Click Help.
      3. Select Contact Us.
      4. Type your concern.
      5. Tap Let's talk.
      6. Press Get a callback.

       

      In the meantime, you'll want to manually  upload bank transactions using our WebConnect feature.   

       

      Once done, you can go back to the Banking menu to match and categorise your bank transactions. 


      I appreciate your patience and understanding as we continue to find a permanent fix about the issue. Let me know if there are other things you need by commenting below. I'll be around to provide the information that you need. Stay safe!

      J
      julesrulz11-iclo
      July 8, 2022

      I am having a major problem linking my GSB to QBO. IVE TRIED EVERYTHING YET NOTHING WORKS. I rang, emailed and went through hours of FAQ’s to be still sitting here with my accountant at tax time frustrated. Why is this so hard. It was linked all was amaxing then bang it unlinked me and no matter what I put in albeit; customer number, WAC email phone number, changing passwords  IT IS NOT WORKING!!! And I’m paying for this service yet I’m not benefiting out of it but pure frustration. I need help now please. I need this rectified asap PLEASE. 

        Jen_D
        Jen_D
        July 8, 2022

        Thanks for letting us know about your experience with connecting Great Southern Bank to QBO, @julesrulz11-iclo.

         

        The issue with not being able to link GSB to bank feeds is still under investigation. This has been reported our engineers, and they are currently reviewing this issue and gathering details in order to implement the solution.

         

        Regretfully, we can't provide the exact turnaround time on when this will be resolved. Our engineers are working on escalations internally. They instead send live updates about the status of the investigation through email. If you're not yet added to the notification list, I recommend contacting our support.You can contact us directly to be added to the list of affected users and receive real-time updates about the issue.

         

        Provide the investigation number INV-72419 to our agents. Here's how to contact us:

         

        1. Go to the (?) Help menu, then select the Search tab.
        2. At the bottom, select Contact us.
        3. Enter the keyword Account Management and Billing in the What can we help you with? box.
        4. On the next screen, scroll down to the Choose a way to connect with us section.
        5. Choose Chat with us to initiate a discussion with a live agent.

         

         

        We continue asking for your patience while this is being worked on. I'm here to help if you have other QuickBooks concerns. 

        R
        RozzieD
        July 11, 2022

        New customer here. I just paid for a year of Quickbooks with payroll for my new Electrical service Business and it fails to connect to my bank which is Great Southern Bank. I've checked my login and password are correct. Are you (still) having integration issues with my bank?

          V
          vickihos
          July 13, 2022

          I am having the same problems. For the cost of the subscription it is ridiculous that there has been no resolution. In my case it has been over 6 WEEKS!!.

          I AM FURIOUS.  I received an email on 1/7/22 saying that they were still working on it and would update me again on 1/8/22!! A month in a business with no accounting program!

          The call centre operators are not local and despite trying to be helpful, are difficult to understand due to extremely strong accents. In the end, there is never anything they can do.

           

          No one has suggested the CSV upload to me but frankly I don't see why I should have to go to this trouble.

          Also - I asked to be reimbursed for my monthly payments since the program hasn't been working. They gave me $9.52!! 

          Does anyone have any suggestions regarding which program is the best to go with?

           

            V
            vickihos
            July 13, 2022

            Which program do people recommend to move to from QBO? QBO's handling of this issue has been dreadful.

            V
            vecna
            July 13, 2022

            not sure but let me know if you find another program i'm jumping ship on this disaster

              V
              vecna
              July 13, 2022

              Devs do something this is actually a joke

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