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klow
January 14, 2020
Question

Is the reports function currently not working? I have been unable to access any reports today for all my entities.

  • January 14, 2020
  • 27 replies
  • 0 views
Original commenter did not share additional details

    27 replies

    Kristian__S
    January 14, 2020

    Hi klow,

    We are experiencing some issues with the Reports tab at the moment.

    Our engineer team is aware of this and are currently working on a fix.

    In the mean time, as a work-around you can try going into the search bar at the top right corner of Quickbooks and search for the type of report you're looking for.

    For example, if you wanted a Profit and Loss report, click into the search bar and type in Profit and Loss, select the correct report and it should come up for you without any issues.

    Kristian.

    klowAuthor
    January 14, 2020

    Hi Kristian,

    Typing "Profit and Loss" in the Search function does not work as per screenshot below.

     

    Kristian__S
    January 15, 2020

    Hi klow,

    Try typing in just the word Profit so that the suggestion for Profit and Loss Report comes up then try selecting it from there.

    It is a little temperamental at the moment so you might have to try more than once to get it up.

    Let me know if you're still having troubles.

    Kristian.

    katherinejoyceO
    katherinejoyceO
    February 19, 2021

    Hi Kimberlie1, 

     

    Thanks for joining this conversation. A browser-related issue is a possible reason I'm seeing as to why you're getting a blank white screen on your end. 

     

    Let's use an incognito or a private browser to confirm the issue. Open any browser, then follow these shortcut keys to use an incognito window: 

     

    • Chrome simply press Ctrl + Shift + N.
    • Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
    • Safari, press Command + Shift + N. Make sure you're using the latest version.

     

    Check to see if you can select any of the individual reports without getting the white blank screen. Then, follow the steps to clear your browsing data to remove unwanted files that are causing the error. 

     

    Otherwise, try using another supported, up-to-date browser. 

     

    For future reference, read through this article and learn about customizing your report to view the specific data you want to appear: Customise reports in QuickBooks Online.

     

    Let me know if you need further assistance. I'm here to help you some more.

     

     

    Kimberlie1
    February 19, 2021

    Thank you for your help, but still no reports just a white screen.

    Georgia - Product Expert
    February 21, 2021

    HI Kimberlie1,

     

    As your issue seems to be on the desktop app, please could you follow the instructions in this updating the desktop app article to see if there are any updates available that need to be manually updated? 

     

    Thank you, 

    Georgia

      SaraHRC
      March 4, 2021

      I am having the same issue from the desktop QB app. I go to reports and get a white screen for some (not all). My QB app and IOS are up to date.

      SaraHRC
      March 4, 2021

      When I login to QB on my browser the reports load just fine. I want to be able to use the app and not have to login from a browser each time I open QB.

      johanQ
      March 20, 2022

      The reports function is a joke.  Too many bugs to describe.  Does QB know reports dont work?  Are they working on it.  I had 5 sessions with support yesterday.  No resolution.   If not I am done with QBO.

      MJoy_D
      MJoy_D
      March 20, 2022

      We don't want to cause you any inconvenience. Please know that helping you is our top priority, @johanQ.

       

      Please be advised that are some filters or report options are exclusive to certain reports. The option to set or apply it to all reports would be a great addition to the current features that we have, so I'll take note of it.

       

      I also encourage you to leave the feedback from within the product. Here are the steps:

       

      1. Go to the Gear icon and select Feedback.
      2. Provide your product suggestion. 
      3. Click on Next to submit feedback.

       

      You can check out this article for more information about providing feedback to make the program better: How do I submit feedback?.

       

      See this article for more information about running and customising your reports: Customise reports in QuickBooks Online.

       

      Once done, you can save the report with the filters you set: Memorise reports in QuickBooks Online. It'll save your time when generating this report in the future. 

       

      Let me know if you need further help with your reports or anything else. I'm always here to help. Have a great rest of the day!

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