Skip to main content
userbookkeeper4
Dec 15, 2021 4:10 AM UTC
Question

Journals were unable to be published. The journal system replied with the following error message. Error Code 6140: Duplicate Document Number Error

ournals were unable to be published. The journal system replied with the following error message. Error Code 6140: Duplicate Document Number Error Once this issue has been rectified, please return to this Pay Run and click the Export to QuickBooks button.

1 reply

IntuitAika
Dec 15, 2021 4:24 AM UTC

Welcome to the Community, userbookkeeper4. 

 

An error code 6140: Duplicate Document Number error occurs when a third party app such as KeyPay is trying to export a journal but the current active journal number has already been used. 

 

To resolve this, you can turn off an option on your settings by following these steps. 

 

  1. Go to Gear icon and select Account and Settings.
  2. Select Advanced.
  3. Under Other preferences, turn off Warn if duplicate journal number is used. 
  4. Click Save and Done. 

 

Once done, open the pay run and click on Export to QuickBooks.

 

Feel free to message us back if you need any help. Have a great day! 

Terms & ConditionsAccessibility statement