Journals were unable to be published. The journal system replied with the following error message.Error Code 6140: Duplicate Document Number Error

Hi there,

Let me guide you on how to remove the error message when trying to export payroll journals in QuickBooks Online. Here's how:

1. Click on the Company settings in QBO.
2. Click on Account and Settings.
3. Click on Advanced.
4. Click on Turn off duplicate journal numbers.

Once done, let's run a Journal list in the Reports to see the sequence of the journal number generated.

1. Click on the Reports.
2. Click or type Journal List.
3. Set a Report period.
4. Click on Run report.
5. Locate the payroll journal created and change the number.
6. Go back to the pay run and export them once more.

If the issue persists, I recommend contacting our Customer Care Team. That way, one of our care agents can take a look on your file in a secure form.

Drop by again in the Community if you have further concerns.