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August 29, 2024
Question

Kindly help me with below:I have filed STP for FY 2023-24 but still its status id "PENDING". WHat may be the reson? How can I know the reason?

  • August 29, 2024
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1 reply

August 29, 2024

Welcome to the Community!

 

The maximum waiting time for a pay event submission in QuickBooks Online Payroll is up to 48-72 hours from the submission date. We should see the updated status after 3 business days. There could be a large number of lodgements to the ATO that cause the pending status. 

 

Another reason also the pay event shows pending is if there is a maintenance in the ATO's website: https://www.ato.gov.au/online-services/system-maintenance.

 

If it is more than 72 business hours from the time you've submitted the pay event and the status is still pending, I recommend contacting out Customer Care Team. They have the right tools to check your payroll file. 

 

Drop by again in the Community if you have other QBO concerns. I am around to help you.