Skip to main content
Dec 5, 2019 10:35 PM UTC
Question

My Apple iTunes subscription is up to date and QuickBooks subscription paid till 10th December 2020 however QuickBooks account is suspended since October 2020.

Original commenter did not share additional details

1 reply

Dec 6, 2019 12:05 AM UTC

I'm glad you reached out to us, claytondiscountl.

 

There is a possibility that your credit card information is inactive reason why your account is suspended. Let's reactivate your account through your Account and Settings.

 

Here's how:

  1. Go to the Gear icon.
  2. Select Account and Settings, and go to the Billing & Subscription tab.
  3. In the QuickBooks section, click the option to reactivate your account.
  4. Update your credit card information and continue with the reactivation process.

If you're unable to do so, I suggest contacting our QuickBooks Care Support to verify the status of you account and help you with the reactivation process.

 

Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback. 
  6. Type in your contact info.
  7. Select Confirm my call. 

 

I'm always up to help if you have other questions. You have a wonderful day ahead!