My previously working bankfeed won't refresh and it has been like this for two months. I've updated the sign-in info but this hasn't helped. How do I fix this?

Thanks for getting back to us, @sally-thomas.

To ensure that I'm on the same page, may I know which specific bank you're using? This will help me provide the best resolution for this issue.

In the meantime, try signing into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Internet Explorer).
• Control + Option + P (Safari).

Once logged in, go back to the Banking page and try to manually refresh it by clicking the Update button.

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Just in case, I'll add this article for future reference: Manually upload transactions into QuickBooks Online.

Reach out to me in the comment below if you have any other issues or concerns, and I'll get back to you as soon as possible. I'm always here to assist. Have an amazing rest of the day!