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C
ck-electrical-co
November 20, 2023
Question

My QBO is running extremely slow, Internet speeds are fine, my PC hardware is more than sufficient enough and all updates are up to date both for windows and my browser.

  • November 20, 2023
  • 2 replies
  • 0 views
I have found that loading times between pages and forms is especially slow, entering data is taking forever to do as typed text only shows up about 30 seconds after being typed. This is severely slowing down my business.

    2 replies

    I
    IntuitSheila
    November 20, 2023

    Hi ck-electrical-co,

     

    I understand you are experiencing slowness in your QuickBooks Online account. QuickBooks Online (QBO), like all modern web-based software, also relies on your computer’s processing power, the bandwidth of your internet connection, and the available memory (RAM). When there’s a shortage in any of the areas will affect the performance of the online program.

     

    I suggest using incognito browser when logging in your QuickBooks to rule out the possibility of a webpage issue. Private browsing doesn't store local files or cache.

     

    Use these keyboard shortcuts based on the browser you're using.

     

    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P


    If it works in incognito, clear the cache of your regular browser. Doing this helps QBO to function more efficiently. You can check out this article that will provide more information: Clear my browser cache and temporary Internet files.

     

    Also, you can check this article for a detailed information as to why: Why is my QuickBooks Online slow?.

     

    Post again in the Community if you have further concerns with your QuickBooks Online. I'll be around to help you.

    C
    CK Elec
    November 20, 2023

    HI

     

    So this is happening on all my microsoft devices, my mobile phone app runs fine on my apple Iphone. However it is not the Internet speeds as I have tested this and the upload and download speeds are more than adequate, the PC is up to date and has plenty of ram and processing power, there are no issues with the PC's as Norton would have picked this up. It was all running fine until about a week or so ago and now takes forever to load between even the simplest tasks. It does not run any quicker even after running on incognito or clearing the cache. 

    I
    IntuitSheila
    November 20, 2023

    HI CK Elec,

     

    Appreciate you checking out your internet performance and computer. There is no reported incident with QuickBooks Online running slow at the moment. Let's try the trouble shooting steps below to isolate the situation encountered.

     

    • Try another browser like switching from Chrome to Firefox etc. Or load an Incognito window.
    • Disable any Addons/Extensions in the browser.
    • Make sure the Browser is updated.
    • Try on another device like another computer, tablet or phone.
    • Disable any and all VPN's, Firewalls or Antivirus (like AVG)
    • Try on another network like a new wifi network or mobile hotspot.

     

    If the issue persists, I would recommend contacting our Customer Care Team. That way, they can ask for your details in a secure form and check your account together.

     

    Feel free to post again in the Community. I'm around to help you.

    B
    brendacox33
    May 2, 2024

    Mine is running extremely slow too. I have done everything that they suggest to do. They need to look into this problem. Its not our computer or internet. 

    J
    JoanaC
    May 2, 2024

    Appreciate your effort in troubleshooting your computer and internet, Brenda. 

     

    Based on the troubleshooting steps you've already taken given by my colleague, I suggest contacting our support team for further assistance.

     

    Here's how: 

    1. Sign in to your QuickBooks Online company.
    2. Select Help.
    3. Select  Contact Us and choose a way to connect with us:
      •  
        • Start a chat with a support expert.
        • Get a callback from the next available expert.

     

    Moreover, let me share this article you can check to learn more about the connection speed needed: System requirements for QuickBooks Online products.

     

    I'll be here if you still have questions about the QuickBooks Online running slow. Have a great day, and take care. 

    A
    Alexander90
    July 9, 2024

    Mine is also running extremely slow and customer service is absolute garbage.

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