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July 7, 2021
Question

My quick books is locked on the dashboard page, wont let me do anything?

  • July 7, 2021
  • 1 reply
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1 reply

MichelleBh
July 7, 2021

I have here some troubleshooting steps with your QuickBooks dashboard, @claudesrepairs.

 

I'm here to help unlock your QuickBooks Online dashboard. This way, you can see your quick company overview, business update, bank accounts, and other information without a moment's delay. 

 

Let's make sure that the Privacy radio button is turned off so the data will display on your homepage. See the sample screenshot below for your reference. 

 

Once confirmed and the issue continues, I'd recommend doing some basic troubleshooting steps to clear out the problem. To start, I'd suggest logging in to your QBO account through incognito. This way, you can check if it's a browser-related issue. 

 

Here are the keyboard shortcuts:

  • Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)
  • Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, re-click the Dashboard button to verify if it's already operating thoroughly. If that works, you'll want to clear the cache of your regular browser to eliminate previously stored browsing data. Using another supported browser is a great decision too. 

 

Additionally, you can visit these articles below to know more about banking, reports, and different keyboard shortcuts. 

 

 

Don't hesitate to let me know if there's anything else I can do for you with your account. I'm glad to assist you anytime. Take care.