My receipts are suddenly no longer saving. I keep getting the error message ‘something doesn’t look right’ and I cannot save my snapped receipt

Hi there, @napabroad. Let's work together to fix your snap receipt issue.

Let's clear your app's cache to refresh the data. There are times when the stored cache can cause unusual behavior in the system. Please refer to the steps below.

For Android:

1. Select the Gear icon at the top right.
2. Choose Settings.
3. Click Refresh Data and tap Yes.

For iOS:

1. Click the menu button.
2. Choose Help & Feedback.
3. Select Refresh Data and click Refresh.

Once done, test to snap a receipt again and check if it works. If the issue persists, I'd recommend uninstalling and reinstalling the application to have a clean slate. I'll show you how:

For Android

1. Open the Google Play Store app.
2. Click the menu and select My apps & games.
3. Tap on the QuickBooks Online (QBO) mobile app.
4. Select Uninstall.

For iOS

1. Launch the Settings app on your iPhone or iPad.
2. Click General.
3. Tap [Device] Storage.
4. Select the QBO mobile app.
5. Click Delete app.
6. Select Delete to confirm.

To reinstall the mobile app for both Android and iOS, please see this article: How to download the QuickBooks Online mobile app. It also provides a link for supported mobile devices compatible with running the application.

Additionally, I've added these links to serve as your reference in using the receipt snap feature in QuickBooks:

• Upload your receipts and bills to QuickBooks Online.
• Email receipts and bills to QuickBooks Online.

Once your receipt is successfully uploaded, you can review and categorise them to ensure they are allocated to the correct accounts.

Let me know if you have other questions about receipts in QuickBooks. I'd always be around to assist you further. Thanks for dropping by.