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Apr 10, 2022 9:37 PM UTC
Question

My subscription expired and ive now paid it but still do not have access to my account. When will i have access to my account again?

my subscription is with google play. I didnt realise it was due and had the wrong bank connected.

1 reply

Apr 10, 2022 11:55 PM UTC

Hi stella_contracti,

 

If you've recently resubscribed and enter a payment detail, it will take up to 24 hours to reactivate your subscription. An email receipt from the app store will be sent to you once the payment did go through and then you're ready to access your account. 

 

You can also check on this article on how to add, edit or remove your Google Play payment method for your reference. 

 

Feel free to message us back if you need further assistance. Have a great day!