Nab Connect: How do we update the feed from other logins? Is it always tied to the NAB Connect ID that set it up or is there another way around it?

Welcome to the Community, tina-asfar-gmail.

The sign in information of the connected bank account is based on who the account owner of the bank is. If you're adding a new direct feeds connection for your NAB bank account, you can use the steps below.

1. Go to Bookkeeping, select Transactions, then select Bank transactions.
2. Select Link account or Add account on the top-right corner of the screen.
3. Find your bank in the search bar, then select it.
4. Select the Get direct bank feeds link and follow the instructions to generate a Client Authority Form. Or, in the case of Westpac and ANZ, connect direct feeds in your Internet Banking settings.
5. Print the Client Authority Form and get all signatories to sign it, then email the form to [email address removed]. Alternatively, you can post the form to:
   Mail: SISS Data Services Pty Ltd
   Locked Bag 3060
   Crows Nest, NSW, 1585
    

If you've done the above and still unable to connect your NAB bank account, I would recommend contacting our Customer Care Team. They have the tools to further check your account connection in QuickBooks.

You can check this link to get more information about Connecting your bank account to QuickBooks via Direct feed FAQ.

Please let me know if you have any other QuickBooks Online concerns. I'll be here to help you.