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Dec 12, 2022 8:27 PM UTC
Question

Ok, help is only offering me this community advice...Why wasn't I informed that my monthly subscription was going to increase from $69.00 to $89.92????

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1 reply

Dec 12, 2022 9:58 PM UTC

Hello, jeffeganccs.

 

I’d love to assist in checking the charges associated with your account. However, billing and subscription concerns require personal verification which can only be done by our Customer Care Team. They’ll need to gather personal data to pull up billing, which we are unable to do in this public forum.

 

To contact them, here's how: 

 

  1. Click the Help icon on the top right.
  2. Press the Contact Us button at the bottom.
  3. Enter a short description about your concern.
  4. Hit on Let's talk.
  5. Choose the method on how you'd be connected to support.

 

For additional information about subscription policies in QBO, you can check this article: QuickBooks Online subscription. 

 

Please let me know if you have any other questions or concerns in the comment section below. I'll be here to assist. Have a good one!