One of my clients is saying it is turned off. I can see everything and the sub still seems to be the same.

Hi there, @Caitlin Tozer.

I want to make sure that your concern is addressed accordingly. When you say turned off, can you please explain what was turned off? Any additional information will help me provide the most suitable resolution.

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You can leave a message below by clicking the Reply button below. I'll be waiting of your response. Keep safe.