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I
info-goodcallcar
June 30, 2024
Question

Payroll error -> CMN.ATO.PAYEVNT.EM92172

  • June 30, 2024
  • 1 reply
  • 0 views
Payroll error -> CMN.ATO.PAYEVNT.EM92172
"A record with the same submission ID already exists. We were unable to process your submission because we already have a submission with this submission ID"  
If this is the case - how do I clear this error?

1 reply

I
IntuitSheila
June 30, 2024

HI there, 

 

Thanks for posting in the Community!

 

The error appears there is a submission submitted to the ATO for this pay event. I recommend checking your ATO account or call the ATO to verify if they've received the submission for this pay run. If the ATO confirmed they've received the submission, we can request the pay event status to be updated in our end through the help of our payroll team.

 

Here's how to contact support:

 

  1. Log in to QuickBooks Online.
  2. Click on the Help (?) icon.
  3. Click on Contact Us.
  4. Enter a brief summary of your query, and click Let's talk.
  5. Choose Start a Chat or Call Us.
     

Feel free to message us back if you need any help with STP. Have a great day! 

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