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Best answer by Rebecca - Product Champion

In order to see both options (SMS and Email) Two-step verification will need to be turned off in Your Account.
This will allow you the option to choose Email to receive the verification code.

 

To do this:

1. Navigate to Your Account (see link above)

2. Select Sign in & Security

3. Choose Two-step verification and Turn Off

4. You will then be asked to enter your password to proceed.

 

Note: Turning off two-step verification will not prompt a code to be entered every time you login. Once Two Step verification is disabled, the code can be sent to email or phone. When the code is entered, it will save a cookie in browser which expires only if cookies are cleared. If you require a code to be entered each time you may need to clear your browser cookies before logging in or set your browser to do this automatically when it is opened.

 

 

2 replies

R
Rebecca - Product Champion AuthorAnswer
September 11, 2020

In order to see both options (SMS and Email) Two-step verification will need to be turned off in Your Account.
This will allow you the option to choose Email to receive the verification code.

 

To do this:

1. Navigate to Your Account (see link above)

2. Select Sign in & Security

3. Choose Two-step verification and Turn Off

4. You will then be asked to enter your password to proceed.

 

Note: Turning off two-step verification will not prompt a code to be entered every time you login. Once Two Step verification is disabled, the code can be sent to email or phone. When the code is entered, it will save a cookie in browser which expires only if cookies are cleared. If you require a code to be entered each time you may need to clear your browser cookies before logging in or set your browser to do this automatically when it is opened.

 

 

B
BBYRNE
May 27, 2021

 

Hi , 

 

I try to verify my mobile - so I can add an accountant to the Online app - but get an error 

"Country code not supported for sending text messages"

 

I have tried all the steps and it does not work. 

 

If i cannot connect my account - because I cannot verify my phone number - there is no point in using the application.. 

 

Please help resolve thanks.  

AlexV
AlexV
May 27, 2021

Good day, BBYRNE.

 

Thanks for joining us here. Let me join this thread so I can help you in verifying your mobile number.

 

When adding a phone number, make sure to select the correct country and include the area code. You can edit it if necessary.

 

 

In addition, this could be because of the browser you're using. You'll want to use an incognito window and verify it from there. Here are some of the keyboard shortcuts:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Also, it could be that accumulated temporary internet files are the root cause of this unusual behavior. I suggest you clear the cache and make sure you're using a supported and up-to-date browser.

 

For more details on how to manage your Intuit account and update your personal info, please check these links:

 

Need anything else? Please leave a comment again below.

B
BBYRNE
May 27, 2021

Hello, 

 

This does not work. 

 

I have tried 2 different browsers and incognito mode. 

 

I have also tried the voice call feature. 

 

Same error message. - "Country code not supported for sending text messages"

 

Does this feature work for Ireland .. I cannot verify my mobile number - so cannot connect my accountant to the application. 

 

Please help. Thanks.

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