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rgrf42
June 15, 2023
Question

Recently, when logging, I get asked to choose which of my companies I want to work with, twice. Why? Anyone else getting that? Didn't happen before.

  • June 15, 2023
  • 1 reply
  • 0 views
Previously, I just chose which of my three companies I wanted to work with and QB opened for that company. Now it goes back and asks me a second time. At first, I thought it might be a scam with someone hijacking the login process to get my password for example.

1 reply

June 16, 2023

Hi rgrf42,

 

Thanks for posting in the Community! We haven't received any reported issues about the changes on the login process in QuickBooks Online. For your situation, let's perform some basic troubleshooting steps to isolate the behavior encountered. Let's start by signing to QuickBooks from a private (incognito) window: Here's how:

Google Chrome: press Ctrl + Shift + N
Safari: press Command + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
 

If that works on an incognito window, you can go to back to your regular browser window and clear your browser's cache

 

Leave a comment below if you need more help. Have a nice day!