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propertyservices
March 26, 2021
Question

Sorry, we can't update your account. Please wait a few hours and try updating again (163). We reported this and will notify you when it's fixed. What is problem?

  • March 26, 2021
  • 2 replies
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Original commenter did not share additional details

    2 replies

    Zac Product Champion
    Zac Product Champion
    March 26, 2021

    Hi PropertyServices,

     

    Our team is aware of a current issue with bank feeds and is working on a solution.  While some of our bank connections are down, some of your transactions may not appear on your banking page. You can subscribe to our AU Status Page for updates - https://status.quickbooks.intuit.com.au/

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    propertyservicesAuthor
    March 29, 2021

    Does QB intend on providing ANY updates on this problem at all?

    The "status" page provides no real information on either the problem or the solution?

      JessT
      JessT
      March 29, 2021

      Hi propertyservices,

       

      The announcement board will be updated once our engineers will totally fix the issue. As of now, the investigation is still going on. You can click on the link that zyang shared and subscribe for updates.

       

      You may want to consider uploading the transactions for the affected period while this issue is being fixed.

       

      If you have other questions in mind, feel free to go back to this thread.

       

      C
      Catherine_B
      April 12, 2021

      We understand your frustration regarding your recent experience with our support team, propertyservices.

       

      Our engineers are aware of this change and working on a solution to accommodate the new layout. A ticket was already created and we are monitoring progress and will provide an update as soon as it is available.

       

      Also, when you enter your concern in the Post a questions option will be posted in the Community space. You can alternatively use this link on how to contact us: https://help.quickbooks.intuit.com/en_AU/contact. We'll add your account to the notification list. 

       

      We wanted you to keep running your business, as a workaround, you'll want to manually upload your banking transactions for now.

       

      We hope to have bank feeds up and running soon. Please don't hesitate to post your questions here if you need anything else. Take care! 

      P
      propertyservicesAuthor
      April 15, 2021

      What is the status of this problem?  I don't see that a period of over three weeks is acceptable to correct something as fundamental as bank transfers?

      What action has been taken on the actual problem besides "raising a ticket" because no updates have been received since that occurred anyway.

        MichelleBh
        MichelleBh
        April 15, 2021

        Thanks for sending a follow-up on this thread, @propertyservices.

         

         I know you've spent a lot of time on this already. I have another step to do to isolate the issue. 
         

        I've checked our reports about the investigation and it's already closed/resolved. Let's retrigger your bank connection by doing some tricks mentioned below. 

         

        First, I'd suggest doing some fundamental troubleshooting steps. You can follow the steps outlined by my colleague LollyNino_C above. 

         

        Second, I'd recommend going to the Banking tab, then click Update. This way, the connection between both your bank and QuickBooks will refresh and isolate the error message.

         

         

        For more details, check out this article: Download the most recent bank and credit card transactions.

         

        Third, I'd advise checking your bank's notifications. There may be a warning that needs your attention. This way, we can get rid of the problem. 

         

        If the issue keeps going, you'll want to consider downloading your transaction manually. 

         

        Here's how: 

         

        1. Sign in to your bank website and follow the instructions on how to download your transactions as a comma-separated value (CSV) file.
        2. Go to the Banking tab on the left side.
        3. Click the Link account drop-down and choose Upload from a file.
        4.  Tap Browse and pick the data.

               5.  Review all the fields, then tap Next. 

               6.  Click Let's go to complete the process.

         

        After that, you can now categorise and reconcile the account whenever you're ready. For more details. check out this page: Manually upload transactions. 

         

        Additionally, to learn more about how to resolve bank's issues, you can browse these articles:

         

         

        Lastly, could you please let me know your bank's name? This way, I can double-check our reports if there's an ongoing investigation and provide you the exact resolution.

         

        Do let me know if you have any further questions about connecting your bank @propertyservices. I'm here to answer them. Keep safe.

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