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hello59
November 15, 2019
Question

"Sorry we don't currently support connecting to a client's QuickBooks Online Company from a different region"

  • November 15, 2019
  • 1 reply
  • 0 views
My new bookkeeper is overseas & can't log in. She gets the error "Sorry we don't currently support connecting to a client's QuickBooks Online Company from a different region"

Any suggestions? She said her other clients give her their own logins. I'm not that keen to do this.

1 reply

christine_w
christine_w
November 15, 2019

Hi hello59-

 

The system can only add QuickBooks Online accounts within the same product region. Your bookkeeper will need to sign up with the QuickBooks Online for Accountant AU version. Once they've created the QuickBooks Online Accountant AU account, you can invite him/her again to proceed with accepting the invitation. 

 

Check out the article below for more detail about adding an accountant: 

Let me know if you have other questions. I'll be around to help.

 

-Christine

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