The app says my subscription has expired but I am paying $14.99/month. This happened before after my trial - I was due to pay $10.49 & had to resubscribe at higher cost

Hello @louise15,

As much as I'd love to address your concern about your subscription, I'd recommend contacting our Customer Care Support.

They have the tools to pull up and look into your account, securely, and explain the components and the history of your subscription.

To do so:

1. Go to Help.
2. Tap Contact Us.
3. Enter Subscription in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

If there's anything else that I  can help you with, please let me know in the comment section down below. I'll be always around ready to help.