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judy48
November 3, 2020
Question

The bounced emails showing in Delivery Errors have been received by customer why does this happen? this happened also a couple of weeks ago.

  • November 3, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Rebecca_A Product Champion
Rebecca_A Product Champion
November 3, 2020

Hi judy48, 

 

Delivery errors can appear for a number of reasons, e.g. issues with the email server not recognising the email was received or QuickBooks not receiving a confirmation message from the email server etc. 

 

If your customer is actually receiving the email that's fantastic but I can understand it would be frustrating that it says not delivered on your end. 

 

If you experience this issue again can you please contact the Support Team so we can investigate further?

 

Thanks,

Rebecca 

D
dldavey.pecorepl
April 28, 2022

I just had the same thing, It is overdue and is why am am seeing now " it bounced" , But was viewed by the recipient several times???? So I am not sure if they did not receive it or they are actually late on paying!

Not wanting to send a late reminder if they never got it!  Frustrating

 

KlentB
KlentB
April 28, 2022

Hi there, dldavey.pecorepl
 

Let me share some information about how e-invoicing works.

 

There are times that the email server encounters temporary issues causing invoice delivery problems. This could be the reason why it is showing as bounced. Moreover, since the invoice activity is also showing as viewed, this means that the customer has successfully received and opened the invoice.

 

Just to be safe, I'd still recommend resending the overdue invoice to your customer. Here's how to do it:

 

  1. Go to the Sales menu.
  2. Select the Invoice tab.
  3. Locate the appropriate invoice.
  4. Click the drop-down arrow in the Action column, then choose Send.

I've also included some articles that will you in receiving payments and personalizing your invoices:

 

I'm still here if you have any other concerns or further questions. Assistance is just a post away.

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