The software doesn't open in my laptop. Looks like loading for ever. It works properly in my mobile phone. Help please

Thanks for reaching out to us, usercnfreshq.

This isn't the experience we want you to have. I can walk you through some troubleshooting steps so you can access your QuickBooks Online account on your laptop.

QuickBooks Online isn't fully loading for a variety of reasons. You may have encountered browser-related issues as a result of too much cache stored on your computer, or you may be experiencing issues with your internet connection.

Please ensure your internet is stable. Then, let's access your account using an incognito window. This mode helps since it doesn't save any internet files. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N 
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you can clear the cache to delete the history or log files and start over. To further isolate, you can use different supported browsers.

I also encourage you to visit our Help article page. Here you can find some topics and discussions to help you complete your QuickBooks tasks.

Let me know if you need further assistance accessing QBO on your laptop or computer. We're always here to help you.