Trying to allocate extra payment to exchange gain or loss. When I use the resolve button I keep getting something not quite right and unexpected failure occurred.

Hi anna_bolic,

Thanks for posting in the Community!

The error you have in resolving difference can be caused by the piled-up cache in your regular browser. It stores temporary internet files from your browsing history. As it collects too many files, it can cause performance issues in your account.

I've got some steps to help fix this issue. First, sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + P

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. If not, try using other browsers.

Also, here's an article on how to categorise and match online bank transactions in QuickBooks Online for your reference.

Feel free to drop a comment below if you have any other questions.