Trying to renew my subscription which is 24.99 and it keeps trying to over charge me to the tune of 39.98

We have a price increase in QuickBooks Online to enhance the service and introduce new features, Sarah. Let's work together to determine the unexpected charge associated with your renewal.

Starting August 7, 2024, Intuit has introduced new pricing for certain QuickBooks Online products. This change will appear on your first bill after October 23, 2024, which is why the subscription costs have increased. Visit this link for reference: The QuickBooks Online 2024 Price Increase | FAQ for Business Owners.

Since the previous charge was $24.99, it seems that you subscribed to the Simple Start plan. The new price for this is $29.00, reflecting a retail increase of $4.00. To clarify the charge of $39.98, may I know if your existing subscription is under a promotional discount or if you have any additional add-ons?

Moreover, please know that the cost will remain the same until the promotion ends for promotional discounts. Once it expires, your monthly subscription rate will adjust to the new price. Additionally, add-on features, like Payroll, may incur extra fees.

In the meantime, we can check your subscription page to ensure you resubscribe at the correct pricing tier and to identify any add-ons. Follow the steps below:

1. Go to the Gear icon.
2. Select Subscriptions and billing under the Profile column.
3. Scan the plan/s to verify the charge ($39.98).

For more help reconnecting with your QuickBooks Online account, refer to this article: Resubscribe to or reactivate QuickBooks Online.

Furthermore, I recommend contacting our Support Team to verify your billing charges. They have all the necessary data to investigate the amount differences promptly. You can speak with a live expert by connecting with us or by calling the contact number in this article: Who can I talk to about this to get more information?

Check out this guide to update your billing and payment details or to view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.

Setting the right price for the program is crucial to better serving you. Kindly reach out anytime for additional queries about your billing or any other QuickBooks tasks. Your satisfaction is our priority, and I'm dedicated to making your experience a good one.