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Aug 26, 2021 9:51 AM UTC
Question

When I try to connect my Paypal Autralia business account to Quickbooks it was "we hit a snag" and can't connect. Anyone know how to fix this?

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1 reply

Aug 26, 2021 10:43 AM UTC

Hello there, @user54965. 

 

Good to see you here in the Community. It's my priority to help ensure your bank transactions are connected to QuickBooks Self-Employed (QBSE). 

 

In the meantime, click the "X" button in the We hit a snag screen. This will take you to connect your bank transaction. 

 

I have some information about the error code you're getting when creating a bonus check. Let's perform browser troubleshooting steps to resolve this error. Open your account using a private browser or in incognito mode. This browsing doesn’t store data and will help the page load without issues from temporary data.

 

Here's how:

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

If you’re able to create a bonus check, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.

 

However, if you hit a snag again, please contact our QuickBooks Self Employed support team. This way, we can check and investigate further.

 

Here are some articles that can help you get going: Import transactions from earlier date ranges. 

 

Keep me posted if you have additional questions about banking transactions in QBSE. I'll be around to help.