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March 27, 2021
Question

Why are bank transfers showing up as uncleared or blank on reconciliation reports?

  • March 27, 2021
  • 1 reply
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1 reply

March 27, 2021

Thanks for checking in with us, ellen18. 

 

Transactions added from the bank feeds will be listed as Cleared on both the register and reconcile page. If these transactions are uncleared, we'll have to wait until the uncleared transactions post and reconcile them after. Another, we'll have to check if these transactions are duplicates. They might be reconciled but show as uncleared on the reconciliation page. Just delete them from the bank's register to clear those transactions on your bank reconciliation page. Let me show you how:

  1. Click Accounting from the left navigation bar, then Chart of Accounts.
  2. Look for the bank account, then click View register.
  3. Locate the transaction, then open it.
  4. Click Delete and choose Yes to confirm the action.

 

To learn more about this one, see the Resolving duplicate transactions in your Chart of Accounts [Video] article. I've also added an article when assigning and categorizing your banking transactions.

 

Feel free to visit the Banking and transactions page for more insights about managing your bank feeds and reconciling accounts.

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Have a great weekend.