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danvers
May 4, 2022
Question

Why does the QuickBooks take so much effort to login and kick you out so early?

  • May 4, 2022
  • 4 replies
  • 0 views
Have you noticed now to login to qbo all the steps you have to take? Apart from entering your name and password, you have to do a recaptcha Everytime. Whether you choose your password or to send a text while your phone, you actually always need a text by the phone. So you can't actually use qbo if you don't have your phone or if you are overseas. It takes over 5 screens and multiple steps that take delays to login once, and after about an hour it times out and you have to do it all again. You know you can actually log into any bank account and transfer money with less effort and steps? Why does qbo think on a private computer you always need to waste a full minute of someone's time before they can look up something or check an invoice? QuickBooks has already been known to have poor user-interface and buggy software, but this is getting ridiculous.

    4 replies

    Jen_D
    Jen_D
    May 5, 2022

    Thank for reaching out to the QuickBooks Community, @danvers.

     

    I want to share some insights about this login concern of yours. 

     

    Intuit's top priority is to safeguard our customers account, especially from internet frauds. Part of this goal is to put additional security features in all QuickBooks versions, like the 2-way verification and reCAPTCHA.

     

    We understand that you want a personalized way of securing your account, however, the settings in QuickBooks applies to all users. For now, this setting is non-customizable.

     

    Regarding the multiple reCAPTCHA verification, may I know if you're using a regular browser and not a private window? If you regularly login to the website, the browser will remember your history and will not ask you to verify images again. However, for private browsers, they do not save history. If your login expires, it will prompt you to go through the same verification process all over again.

     

    Also, you can adjust the timeout duration of your account by up to 3 hours. Here's how:

     

    1. Click the Gear icon.
    2. Under Your Company, choose Account and Settings.
    3. Go to the Advanced tab.
    4. Click the pencil icon to edit the Other Preferences section.
    5. Set the hour to Sign Me Out If Inactive for.
    6. Click Save and then Done.

     

    Once you're inactive beyond the setup time, you'll be logged out automatically. You can read through this article for more information about this feature: Change the timeout duration in QuickBooks Online.

     

    Post here anytime if there's anything else you need help with QuickBooks. I'll be right here to help.

      D
      danversAuthor
      May 5, 2022

      What rubbish. I tried to type a long reply on this and then it got stuck on the login Gauntlet again. Then by the time I tried to login it timed out so lost everything. Another example of how QuickBooks and into it has no care for the user experience and has user testing equivalent to the 80s

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        danversAuthor
        May 5, 2022

        As proof of how woeful intuit runs it's software, I just got a pop-up asking me for product feedback. When I pressed ok, it open the page where I could select from a few answers. But no matter what I select the next button is disabled.

        I can't even imagine. It is wrong on so many accounts. 

          L
          lewissolar
          June 22, 2022

          I'm all of a sudden encountering the same problem. There's multiple screens to log in and now the requirement EVERY TIME to send a text to log in. It takes so long to log in. Often going through all these steps while a customer is waiting on the phone. I have the two step log in turned off, but it's still making me do it. I've called, no help. My colleague on the same quickbooks account, but different profile doesn't have these issues. He's in the same building, using the same browser. SO sick of quickbooks making dumb changes that are for the worse. Then they try to come up with a "work around" for their newly added feature that nobody wants!

            I
            IntuitAika
            June 22, 2022

            Hi lewissolar,

             

            You'll be asked to verify your identity even if two-step verification is off. You could be asked to pass two-step verification based on a number of factors such as the device, network, or browser you use to sign in to Intuit products. If we can't establish a high confidence of trust based on these factors, you may be asked to verify your identity to make sure your account is not compromised.

             

            However, if you're sure you're signing in from a trusted device, you could be asked to verify your identity due to external factors, such as an ad blocker. In this case, either add the *.intuit.com domain to your ad blocker's allow list, or disable your ad blocker specifically for the *.intuit.com domain.

             

            For more information, you can also check on this article: Verify your account with multi-factor authentication.

             

            Feel free to drop a comment below if you need further assistance. Have a nice day! 

            D
            danversAuthor
            June 22, 2022

            You do realise asking someone to type in a TEXT on their phone PROVES THEY ARE HUMAN. And a check that you are human is REDUNDANT right? 

            No, of course you don't, that's why you've set it up to ask the same thing again and again.

             

            Or that if TEXT is KING then why do you ask for PW again? 

             

            It's like calling your support, having to put in all your details, then your support person starts by asking all your details again.

             

             

            QBO has this persecution complex, always thinking hackers are keen to login to your books. That you can do NOTHING to actual money, and that there is a full audit trail doesn't matter. It has more try-hard "security" measures than real banks where you can transfer real money out. But they are stupid measures. A hacker only needs to steal my phone and they're in. None of these steps that only inconvenience real users make any difference to the hacker. The hacker who wants to put in a fake expense for you.

            S
            SaraTeam
            November 18, 2022

            I have tried all the tricks to stayed login and QuickBooks continues to kick me out. My "sign me out if inactive" is set for 3 hours. We use Tsheets (QuickBooks Time tracking) if I switch to a different task it will kick me out of my QuickBooks. This is very frustrating while billing clients. 

            Adrian_A
            Adrian_A
            November 18, 2022

            I appreciate you for getting back to us, Sziskind.

             

            Since the issue persists, I'd suggest reaching out to our phone support team. They have the means that can look at your account and investigate this further.

             

            You can contact them via the Assitant menu. Then, enter Talk to a human.

             

            Feel free to browse this page if you need more resources in navigatng QuickBooks account: Help Articles page.

             

            You can always get back to this thread whenever you have concerns managing your QuickBooks file.

            S
            small_business
            February 11, 2023

            I have quickbooks online set to log me out in 3 hrs and I am constantly getting logged out and I lose several minutes work each time. I am using Chrome. It appears that I am getting logged out in 1 hour, even though I had never left the computer, I was just using a different app.

              DHeraV
              DHeraV
              February 11, 2023

              Hi there, @small_business.

              I understand how frustrating it is not to get your work done faster than it should because of the constant timeout of your QuickBooks Online (QBO) account. I'm here to make sure that you'll get to sort out this issue.

              To start, let's ensure that you have set the timeout duration to 3 hours. Here's how to check:

              1. On your QBO account, go to the Gear icon, then select Account and Settings.
              2. Click the Advanced tab.
              3. Locate the Other preferences section, then refer to Sign me out if inactive for option.



              If the timeout duration has changed to 1 hour, kindly edit it to 3 hours. 

              However, if the issue persists even after verifying that the timeout duration is set to 3 hours, I suggest contacting our QBO Support Experts. They have the tool to view your account and can provide you with an accurate solution. 

              Here's how:

              1. On your QBO account, click on Help (?).
              2. Select the Search tab, then click on Contact Us.
              3. Enter your concern, then select Continue.
              4. Choose either Chat, Appointment, or Callback.

              I'll also share this link where you can search for articles that can guide you in managing your QBO account: QuickBooks Online Help Articles.

              Don't hesitate to leave a reply if you require further assistance with your timeout duration in QBO. The Community team always has your back. Keep safe. 

              C
              comprun
              June 1, 2023

              same issue this week now constantly. doesnt even remotely follow the 3 hour setting. i only sometimes get the text requirement but im getting sick of this as well. all they do is reply with the same "solutions". clearly there is an issue but i guess it must be all our issue. 

               

              i mean look at the support number at the top:[removed] what?

              edit: they removed their own [incomplete] number lol

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