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Apr 15, 2020 2:21 AM UTC
Question

Why is there no balance in chart of accounts when there are entries that have been done? I checked, there are entries, still no balance showing, help, thank you, stressd

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1 reply

Apr 15, 2020 5:11 AM UTC

Hi kylie-davis, 

 

If there are transactions that are not updating the balances in your Chart of Accounts, I would recommend reaching out to our support representatives by phoning 1800 046 038 so that we can investigate this further. Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact us.
  4. Enter a brief description of the issue, then select Next.
  5. Select Start a Chat or Get a Callback to connect to a live support team representative.

-Lucas