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January 7, 2020
Question

Why was quickbooks running so well and then the banking update is now running hrs later than before, the reports wont open. Why are you tweekin somethin that aint broken?

  • January 7, 2020
  • 1 reply
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1 reply

January 7, 2020

Hello dustfairydomesti,

 

Previously, there was a system update that caused QuickBooks Online to load slowly. These updates were added to keep the program running for the tax season. After those updates, QuickBooks should be running normally.

 

Your browser stores cache to help websites and online programs load faster. However, piled-up cache can also cause loading or display issues. We can fix it by doing a few troubleshooting steps:

  1. Open a private window. It uses cache but don't store it. Then, you can run the reports and do the manual update for the Banking page again.
  2. If QuickBooks Online works normally, we can go back to your regular browser and clear the cache.
  3. You can also use the other supported browsers as alternatives. Each of them uses different cache.

We can help you more if you can provide details of what is happening. We'll give you additional troubleshooting steps based on the results.