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hlauw
Sep 17, 2023 12:26 PM UTC
Question

Hi there! Anyone knows how to cancel the subscription? Nothing happens after I clicked the Cancel Subscription menu.

Original commenter did not share additional details

3 replies

MariaSoledadG
MariaSoledadG
Sep 17, 2023 2:13 PM UTC

I wish I could improve it so you'll continue using our service. I'll guide you on how you can cancel your subscription, Hendra.

 

The primary admin is the main user with access to every part of the QuickBooks accounts and even includes the cancellation of the subscription. If you are the primary user, you should be able to cancel without any issues. Are you getting any error messages?

 

In the meantime, there are times when the browser is full of frequently accessed page resources that may cause some unusual responses. To isolate this, you can log into your QuickBooks Online (QBO) account in a private window (incognito). If you're using incognito mode, this prevents any data or browsing history associated with a particular browsing session from being stored on your device. Follow the shortcut keys provided below:
 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).
  • Press Ctrl + Shift + N (Microsoft Edge).
  •  

Once signed in, double-check if you're able to cancel. If so, return to your default browser and clear the cache to speed up the loading process. Oftentimes the cache becomes overwhelmed with older data that can potentially cause viewing and performance issues. Clearing it will refresh the system, and let you work with a clean slate. However, if the issue persists, try using other supported browsers.

 

However, if you're still experiencing the same issues, I suggest contacting our support team so they can investigate further. They have the tools to pull up your account in a secure environment. 

 

Furthermore, you may be experiencing speed issues with your QuickBooks Online. There are many things that you can look at to ensure you're getting the best experience. I've added this article for more details: Why Is My QuickBooks Online Slow?

 

Feel free to let me know if you have any questions when canceling your account. I'll be right here to help you all the time.

hlauwAuthor
Sep 17, 2023 4:31 PM UTC

Hi Maria, 

Thank you for your reply. I have followed and done all you mentioned in your reply, but I still cannot cancel my subscription. Nothing happens after I clicked the Cancel Subscription.

 

I guess I have to contact Support to ask them to cancel for me?

Ethel_A12
Sep 17, 2023 6:33 PM UTC

Hello there, Hendra.

 

I appreciate you following the steps provided by my colleague.

 

Since you're still unable to cancel your subscription, I recommend contacting our Customer Care team. You can request for a screen-sharing session so they can help you further.

 

Here's how:

 

  1. Click the Help (?) icon.
  2. On the Assistant tab, enter Talk to a human.
  3. Enter a short description of your concern and press Enter.
  4. Select Contact Us to connect with a live support agent.
  5. Choose how you'll want to get in touch with the support.
  • Start a chat with a support expert.
  • Get a call back from the next available expert.
  •  

Before doing so, check their support hours to know their availability to reach them at your convenient time.

 

For future reference, you can read this article to learn more about what will happen to your data after cancelling your subscription: What happens to my QBO data after I cancel?

 

Let me know if you have questions about cancelling your subscription. I'm always here to help. Have a great day.

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