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info476
September 26, 2019
Question

Our subscription renewal couldn’t be processed, May i know why soCompany name: Gelato Specialists Pte LTD

  • September 26, 2019
  • 1 reply
  • 0 views
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1 reply

RCV
September 26, 2019
We appreciate you for renewing your QuickBooks Online (QBO) subscription, info.

All Intuit subscriptions are subject to auto-renewal. It's possible we’re unable to process the payment for your billing based on the error message you've provided.

There are also a few reasons why your subscription renewal couldn't be processed. Among these are:
  • The card is over the limit or expired.
  • The account number is invalid.
  • The credit card has been listed as lost or stolen.
  • The card-issuing bank won’t authorize the card electronically or it was declined.
If the card-issuing bank won't authorize Intuit to automatically take out the charge for your subscription, please your credit card provider. This way, you don't have to manually enter the credit card information.

If the billing information in your account is not the updated one, you can follow the steps and details in the Update Your Credit Card Info article to update it.

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll investigate what's causing this issue and help you renew your Online subscription.

Here's how to reach them:
  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter "subscription renewal couldn’t be processed" in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start an email or Start a chat to connect with us.
Keep us posted if you need anything else with renewing your QBO account. I'm here to help.
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