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BCS2020
July 30, 2022
Question

Please advise why QB online is not able to connect to OCBC business account?I am struggling since three days, no solutions from OCBC or QB very frustrating this.

  • July 30, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

J
JonpriL
July 30, 2022

Hi @BCS2020,

 

Before we can accomplish your goal for today, may I ask for clarifications about the connection of your bank account? Saying you haven't been able to fix the connection of your bank in QuickBooks, is there an error message prompt? Or how did the program behave after attempting to establish a connection?

 

Keep me updated in the comments below. Hope to hear from you soon. Take care always and stay safe!

B
BCS2020Author
July 30, 2022

I encounter the errror 105 first, then after the token provided for login via complete with secure connection i see another error like not able to connect. 

 

All this while i was able to connect and download transactions but not absolutely no.

 

This had happened sometime in Jan and then it was resolved between QB and OCBC. 

 

Also connecting to bank has been very troublesome.

JessT
JessT
July 30, 2022

Thank you for the additional details, BCS2020.

 

I understand how you feel about the issue you're having. Let me help you out.

 

Error 105 means your bank may be having maintenance or server issues, which are normally resolved in 24-48 hours. If it's already beyond that timeframe, please get in touch with our Support team to check this further.

 

  1. Go to Help and select the Search tab.
  2. Click Contact Us at the bottom.
  3. Enter something like getting error 105 when connecting bank account and click Continue.
  4. Choose Start a chat.

 

On the other hand, you can consider uploading your transactions so you can start working on them.

 

Feel free to reach back out if you need anything else. Take care and have a good one.

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