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R
ralimarly-yahoo-
September 10, 2024

Withdrawn consent

  • September 10, 2024
  • 1 reply
  • 0 views

Hi,

I've had problems re-confirming the consent for linking my account and bank advised me to withdraw consent and try again.

But now I can't do it - I can't link my account as it says it is already in my Quickbooks account, but because I withdrew consent it is inactive.

 

I need advice how to reinstate consent for an account that's been withdrawn.

TIA

    1 reply

    P
    payment after leaving
    September 11, 2024

    Hi ralimarly-yahoo- Thanks for reaching out to us here on the Community. Which bank are you attempting to re-authorise? You could try fully disconnecting and reconnecting the bank following the steps in the article provided: https://quickbooks.intuit.com/learn-support/en-uk/help-article/bank-feeds/disconnect-accounts-connected-online-banking/L2Cbj38ar_GB_en_GB?uid=m0xiq563

    Please note, as per the article, before you disconnect the bank ensure that you have added/matched any transactions that are on the for review page of the banking section.

    R
    ralimarly-yahoo-Author
    September 11, 2024

    Thank you, it seems easy to do... but I can't see the account now that I withdrew consent 😞

    It's Capital One credit card.

     

    When I go to Chart of accounts I can see the account, but the only options are - Edit (allows me to change the name), Make Inactive (says it deactivates this account - completes all transactions associated with the accounts), Run Report.

    Maybe Make Inactive could be the Unlink-ing/Deleting?

     

    If I deactivate the account, would I be able to add it again and link it to Quickbooks?

    Thank you for your help.

     

    P
    payment after leaving
    September 11, 2024

    Hi ralimarly-yahoo- As the bank isn't visible on the banking screen to disconnect the account you should be able to disconnect it from the chart of accounts. If you navigate to the chart of accounts, as we can see you have done, select edit, there should be an option/tick box that states 'Disconnect this account on save', please select the option > save > establish if you're then able to reconnect the account via the link account option on the main banking page.

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