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Brandiwork
April 20, 2022
Question

Can I create a recurring sales receipt for international client?

  • April 20, 2022
  • 1 reply
  • 0 views

Hi, I use QBO Online.

I have a customer in New Zealand on a subscription. I've just been using the recurring invoice up until now which is ok, but I was wondering if I can set them up as a recurring Sales Receipt instead?

 

Because I've tried to do that, but when I try to add their credit card information to their Customer Information, I get an error message "We currently cannot process your credit card information. We apologise for the inconvenience. Our team is working on the problem. Please try again later."

Is this just a temporary error, or isn't it possible to have these sorts of recurring charges for international customers? 

Thanks!

1 reply

A
Archie_B
April 20, 2022

Thank you for reaching the Community, Brandiwork.

 

Let me help and share some information about the difference between an invoice and a sales receipt in QuickBooks Online.

 

A sales receipt is only used when you get paid immediately, and an invoice is used when a business completed a customer's order and the payment is yet to be collected. Check out this link for the detailed steps in setting up a recurring sales receipt in QuickBooks Online.

 

If you're having issues entering customer payment information, we can perform troubleshooting steps to fix it. We'll start by accessing your QuickBooks Online account in a private window, then enter the credit card information from there. Use these keyboard shortcuts below to open an incognito/private window:

 

  • For Google Chrome and Microsoft Edge - press CTRL + Shift + N.
  • For Mozilla Firefox - press CTRL + Shift + P.
  • For Safari (Mac) - press Shift + Command + N.

 

If you're able to enter the credit card information without error, then, that's good.  We can go back to your regular browsing window and clear it's cache. This will remove outdated internet files that can cause unusual behavior.

 

I'd also recommend using other supported browser for the best experience while using QuickBooks Online.

 

Please let me know if you still need further assistance with invoices and sales receipt. I'll be here to help. Take care and have a wonderful day!

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