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tmm1316
March 3, 2022
Question

Customer Service

  • March 3, 2022
  • 1 reply
  • 0 views

I have been waiting for a corrected W2 and amended 941 since January 14.   Every time I call I get same response of “escalation department is working on it”.  It’s been almost two months.  I’m on hold forever only to get same answer.  I have asked for supervisor and they will never connect me.  I need both of these issues resolved ASAP as tax season is here.  I am frustrated beyond belief with QBO payroll customer service!  Horrible!

1 reply

C
Charies_M
March 3, 2022

Hello there, tmm1316.

 

I appreciate you for letting us know your issue with the amended W2 and 941 forms in your QuickBooks Online (QBO). 

 

However, this concern requires you to get in touch with our support. Our specialist can open your account in a secure environment and review the status of the submitted correction. They will let you know approximately when you and your employee should expect to receive the W-2C and 941.

 

Here's how:

  1. Log in to your QBO account.
  2. Click the Help icon in the upper-right corner.
  3. Click the Contact Us button.
  4. Give a brief description of your issue about setting QuickBooks Payroll.
  5. Click Let's Talk.
  6. In the Choose a way to connect with us page, select Get a call - you'll be receiving a callback from a support agent.

To make sure we address your concern on time, you can check their work schedule in this article: Support hours and types.

 

You can visit the RS website to get the amendment form and general instructions for W-2 and W-3 forms. 

 

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

 

Be sure to get back to me if you have additional questions. It would be my pleasure to help. Have a good one!

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