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M
MB105
October 10, 2022
Question

Unable to lodge a pay event with the ATO as I am entering them a few days after they were paid (but with the correct pay date)

  • October 10, 2022
  • 1 reply
  • 0 views

I am unable to lodge a pay event with the ATO as I am entering them a few days after they were paid. (But dated the correct date of the payroll payment)

 

I keep getting this error: Reason: The pay date of this pay run (30/09/2022) cannot be earlier than the date the pay run was finalised (7/10/2022). If you are unable to change the pay date in the pay run, you must lodge an update event instead.

 

I have been told that unless I enter the pays into Quickbooks on the day they are paid, and submit to the ATO, then they cannot be lodged, and I have to do an update event instead.

 

I only do my accounts once a week, and not on payday. 

 

I was told to call the ATO to get this fixed, which is a ridiculous thing to say. ATO cannot manage Quickbooks programming. 

 

When will there be a solution to this problem? 

 

And are update events OK to do with ATO instead of lodging the payroll events with them?

1 reply

I
IntuitAika
October 10, 2022

Hi MB105,

 

Thanks for posting in the Community! 

 

When submitting pay event to the ATO, several dates are associated with the pay run transmitted along with the payroll data. This includes the pay run's pay date and the date the pay run was initially finalised. 

 

The ATO do not allow the pay run finalisation date to be later than the pay run's pay date. If this does happen, this warning will be triggered. 

 

To resolve this issue you will either need to unlock the pay run and change the date paid to a date that is earlier than the initial pay run finalisation - this should only be done if you have incorrectly entered the pay date to begin with as the date paid should truly reflect when the net earnings were paid to the employee. 

 

If, for whatever reason, the pay date of the pay run is an earlier date than that of the pay run finalisation date then you must lodge an update event as opposed to a pay event. This will ensure the employee YTD amounts are updated correctly.

 

Also, we currently have an ongoing investigation of this issue as well. You can contact our support team to be included in our list of affected users. This way, you'll receive email notifications whenever an update becomes available. For your reference, this is the investigation number: INV-78089.

 

Here's how:

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

 

For more detailed information, you can check on this article: Troubleshooting validation warnings for STP Events. 

 

Feel free to drop a comment below if you need further assistance. Have a great day! 

M
MB105Author
October 10, 2022

Thanks for that information.

So basically, I have to enter the pays on the day they are made and lodge them with the ATO on that day.

I can't come in a few days later and do the accounts. I have to do them on the day that wages are paid.

This won't suit a lot of bookkeeping companies.

I have a job already logged about this. Job number 1589101569 I think. Although I did call a day earlier.

I don't know if I will be getting updates though.

So when I lodge an update pay event, those pay events that I could not lodge still show as not lodged with the ATO. Is that OK? 

I
IntuitAika
October 10, 2022

Yes, that's correct, MB105. Creating and lodging an update event will report any changes to employee year-to-date (YTD) amounts previously reported to the ATO. 

 

Also, your account has been listed on the ongoing investigation and rest assured that you'll receive an update from our engineers. 

 

Let me know if you need any help with STP lodgement. Thanks! 

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