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1JCT
March 6, 2023
Question

Absa Business bank link/download issues

  • March 6, 2023
  • 1 reply
  • 0 views

I have lost my connection to ABSA about a week ago,

 

I have tried reconnecting through different browsers. I keep getting the following message:

 

Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the ABSA Bank - Business Banking site. (189)

 

I sign in successfully on the Absa site with the same username & passwords.

1 reply

JenoP
JenoP
March 6, 2023

Thanks for checking this out in the Community, 1JCT.

 

Error 189 usually shows up when QuickBooks is unable to get a connection from the bank's website or server. This can be caused by either browser issues and site maintenance. However, you mentioned that you already tried logging in using a different browser and was able to successfully log in to the bank's website. 

 

In this case, I would recommend reaching out to our chat support teams. They can take a closer look at this and check what's causing the error. 

 

Here's how to reach out to them:

 

  1. Click Help at the upper-right hand side of QBO.
  2. Type in Bank Error and press Enter.
  3. Select Contact Support, then type in Bank Error once again.
  4. Click No, I still need help.
  5. Select Contact Support Team, then click Chat with us.

 

 

 

 

Let me also share these articles for additional guidance and references when using online banking in QBO:

 

 

Please don't hesitate to keep us posted if the support team was able to help you out with the banking connection. The Community is always here if you need anything else. 

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