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usercaltexlinmeyer
August 22, 2022
Question

All my products and services are not showing on the app but shows on the Web Version

  • August 22, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

J
JonpriL
August 22, 2022

Hello there, @usercaltexlinmeyer.

 

I'll make sure to help display your list of products and services while using QuickBooks Online (QBO) mobile app.

 

Let's perform a few troubleshooting steps to determine why your products and services are not showing and resolve it accordingly. One of the possible reasons causing this problem is the cache stored on your app and/or device.

 

Let's remove the temporary cache in and outside the program by following the steps below:

 

The QuickBooks mobile app:

 

  1. Go to the Hamburger icon.
  2. Select Settings.
  3. Click Refresh Data.

 

For Android devices:

 

  1. Go to Settings.
  2. Under App Manager, select your QuickBooks App.
  3. Click Clear Cache.

 

For IOS devices:

 

  1. Go to Settings.
  2. Under General. select Storage.
  3. Select your QuickBooks app.
  4. Click Offload App.

 

Now that we're able to sync your data and display your list of products and services, here's an article to read so you can get the best experience while using the app: QuickBooks Online Access for Mobile Devices.

 

I'm also adding this article for all the features and functions of QuickBooks Online, you can log in to any of our supported browser versions and use this reference for guidance: Help Articles in QuickBooks Online. In this article, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

 

I've got you covered if you have other questions aside from working with your list of items in QuickBooks using the mobile app. Use the Reply option below to leave a comment and don't forget to include my name, @JonpriL. Take care always and stay safe!

Go Get Geek
Go Get Geek
September 8, 2022

The refresh worked on the Android app. Unfortunately, I didn't know to do that (and most people wouldn't) when I was with a client yesterday and was frustrated that I could see all my customers but not my item list. The app should be improved to refresh data automatically on a periodic basis (or when opening the app). Or at least have a button or option on this screen to refresh data. I was dead in the water. Bad experience.

 

M
MirriamM
September 8, 2022

We aim to deliver customer satisfaction at all times, @Go Get Geek. And I appreciate you for sharing your comment about the QuickBooks Online (QBO) app.

 

Our engineers are looking for great ideas from users like yourself when deciding how to enhance the program. That said, I recommend sending this request straight to our product engineers through feedback.

 

To send feedback, follow the below steps:

 

  1. Go to the Gear icon at the top.
  2. Select Feedback.
  3. Enter your comments or product suggestions. 
  4. Then select Next to submit feedback.

 

If you have other concerns and questions about managing your QBO account, I'm always around to help. Take care, and I wish you continued success.

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