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PASEN
January 28, 2023
Question

Bank register showing business address NOT business name

  • January 28, 2023
  • 1 reply
  • 0 views

I have had three chargebacks because, when a client gets a bank statment of charges, the bank leger shows our business address and NOT the business name. How do I change this?

1 reply

M
Maybelle_S
January 29, 2023

Hello there, @PASEN.

 

I want to ensure this is taken care of. First, may I know more about your concern? Any information could help us determine the cause of the problem.

 

Also, it would be best if you can send me a screenshot as well.

 

I hope you can respond to me on this thread so we can work on your concern together. Please know I'm ready to assist further. Have a good one.

P
PASENAuthor
January 30, 2023

Our business name is Parent Alliance for Students with Exceptional Needs. Our hort name is PASEN.org. When a customer purchases a product from us with a credit card, they receive a statement at the end of the month of all their transactions. On the list of transactions, the tansaction associated with our business only shows an address (our business address) and no name of the company. Often, someone will look at their bank statement and wonder that the charge is for (some random address in Arizona). They dispute the charge, and we have to later find out why it was disputed. One time, the customer reversed the dispute. The other two times, the person kept the money and we lost them as a client. 

 

As you can see in the screenshot, there are three transactions. Two are from us, and one is from Amazon. I know it is from Amazon because I can see the business name Amazon. I only know the other is ours because I know what our business address is. We need this taken care of as quickly as possible. Thank you

LieraMarie_A
LieraMarie_A
January 30, 2023

Hi there, @PASEN. Thanks for reaching out. Let me route you to the right support to address your concern.

 

Are you using a third-party payment provider? I recommend reaching out to them. They can assist you with updating your business and account info. This way, your clients will cease to wonder if the charge is for some random address in Arizona.

 

I'm also adding this article which may come in handy when reviewing downloaded bank and credit card transactions: Manage Banking Feeds.

 

Feel free to add a comment below if you have further questions. I'd be happy to help. Stay safe!

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