Customer Discounts

Hello, schulz36. 

I am happy to share with you the steps on how to apply for their payment on the fly and what account to select for discounts, and an account for defective. 

First, for damage goods, you can record item on the credit memo/refund (use the same item code as used on the original invoice) then that item will be returned to stock.   

Second, you can create invoice from there, you have the option to apply for a discount, but you need to create a discount item first. 

1. From the Home screen go to the Lists menu.
2. Select Item List.
3. Right-click anywhere, then select New.
4. Select the Type drop-down, then select Discount.
5. Enter an Item Name/Number and a brief Description.
6. In the Amount or % field, enter the discount amount or percentage. If your discount amounts vary, you may want to leave the Amount or % field blank and enter the amount directly on your sales forms.
7. From the Account drop-down, choose the income account you want to use to track discounts you give to customers.
8. Select an appropriate Tax Code for the item.
9. Select OK. 
10. Choose Save & Close. 

Also, I would create a non inventory item called return-noitem, set the expense account on the item screen to a discount account (it should be a sales discount income account, but if you already have a discount expense account use that) 

For more detailed information, please refer to this article: Create an invoice in QuickBooks Desktop.

Lastly, I suggest work with a professional account for other ways and options to record these transactions. They can guide you further and help account the entries accordingly.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.